Many of the tasks that our human workforce performs are not value add, in fact, often they are filling gaps that exist within our technology application environment. As these tasks can be boring, mundane, and repetitive, people lose concentration and errors are made. Remediating for these errors often makes the process more convoluted and slower. RPA is used to automate these procedural tasks. This type of technology has many sophisticated capabilities that allow you to automate any procedural task that can be described logically.
Manual instructions or fax requests are received from clients and other market participants that have to be manually copied into downstream applications. Errors are made, data is missed, and this leads to rework and/or incorrect processing. OCR/ICR is a technology that allows computers to read typed and handwritten text, and allows for that text to be input into downstream applications. Digitizing that text removes the manual processing risks and reduces overall processing turn around time.
Tracking, monitoring, escalating, and prioritizing work can be difficult when that work travels across multiple teams globally and involves multiple applications. Without a clear understanding of the status of our daily work, opportunities exist for errors, duplication, and overall client dissatisfactions. Workflow and BPM tools exist to manage work centrally and consistently across multiple channels, bringing order to the various elements that exist within any organization.
Often business rules are too complex for us to define easily, so as humans we are asked to make decisions. Sometimes there are predictable outcomes that exist in the data that we are not aware of, so we end up wrapping the processes in human decisions. These human managed processes tend to be erratic and overly complex, and therefore expensive and slow. Machine Learning can examine your data and determine if predictions can be made automatically. Machines can analyze data and determine the appropriate target path for an inquiry based on a number of different factors, whereas a human would struggle with documenting the routing rules manually.
With vast experiences across multiple emerging technologies, as well as years of creative problem solving, out of the box ideation, and practical inventive thinking, we can help in the creation of new products and services within your organization.